This educational video covers how protection of residents' rights and respectful care relate to other characteristics of today's long term care environment, including:

*Increased cultural, ethnic, language, and age diversity
*More time and work-flow pressure on staff
*The impact of outside stresses on staff, especially for single parents and employees working two jobs
* What residents' rights are and why they are so important in the life and culture of a long term care facility
* The specific rights everyone in a nursing home must understand and uphold
* What staff, residents, and family members should know about dealing with concerns and complaints early and effectively.

A 16-page Presenter's Guide includes:
* In-service lesson plan
* Handout for staff
* Audience participation activity sheet
* Staff self-assessment worksheet