This is a six-session video course critical for on-the-job development...

BUILDING A POSITIVE, PRODUCTIVE ENVIRONMENT - Participants come to understand why negative attitudes develop in the workplace. They learn the importance of demonstrating personal leadership in building and maintaining a positive work environment and the specific skills needed to resolve complaints. They then formulate a personal plan for resolving complaints and making work more enjoyable and productive. 24 minutes

NEGOTIATING CONFLICT - This session helps participants understand why conflict occurs and how effective listening and communication skills are the key to achieving win-win solutions. Participants learn how to solve standoffs and how to take personal responsibility for resolving differences. 20 minutes

PREVENTING SEXUAL HARASSMENT - In this session, participants learn about the myths associated with sexual harassment and how the law defines it, including quid-pro-quo and hostile-environment situations. Participants then learn the skills to prevent it from happening and how to address it if it does occur. 28 minutes

ADDRESSING DIVERSITY - Building strength from employee differences is crucial to your bottom-line success. This session helps employees understand and appreciate diversity. Participants learn about the consequences of stereotyping, what to do if they suspect there is a diversity problem, and six techniques to encourage understanding and acceptance within the workplace. 20 minutes

WORKING WITH DIFFICULT PEOPLE - Difficult people are inevitable in the workplace, but the problems associated with working with them don't have to be. This session examines some of the reasons why people can be difficult to work with. Participants learn four skills for coping with difficult people and how to take responsibility for solving their interpersonal problems now and in the future. 18 minutes

MEETING THE CHALLENGE OF CHANGE - Whether your organization is downsizing, expanding, reorganizing, or merely experiencing growing pains, nothing has more effect on staff morale and productivity than change. In this session, participants learn how change affects workplace relationships and how coworkers respond differently to change. They then explore ways to accept change and view it as an opportunity instead of a threat. Five strategies for coping with change equip employees with the skills they need to redefine roles, expectations, and relationships - and come out ahead. 23 minutes

*Each program includes a Leader's Guide to help you plan your workshop as well as five skill building Guides to help your audience assess their options and plan for change.