This video offers a wealth of conflict management techniques to help viewers create a more cohesive and productive work environment. Turning negativity and conflict into opportunities for building stronger workplace relationships and improving team collaboration is a skill that can be learned. First it's necessary to avoid conflict-producing situations if possible but, if not, to then recognize different types of conflict, stay calm and focused in the face of it, resist ignoring what is going on and turn it into an advantage.

*Three 20-minute parts

*Includes Interactive Handbook, Participant's and Facilitator's Guide

*Part of the SIXTY MINUTE CORPORATE VIDEO TRAINING LIBRARY