Viewers learn why customer focus, continuous improvement, employee involvement, and the commitment to measurement and evaluation form the basic foundation upon which workplace quality is built. They are also shown leadership techniques for incorporating these principles into daily work. Part of the famous Toastmaster's Series of business videos that offer excellent production values, dramatizations, quality of information, all at great prices.

*Includes 25 page Study Guide
*A Leader's Guide available for $17.95 US or $21.95 CDN