This engaging program shows you how to connect with co-workers, team members and supervisors and gives you a four-step method to present your point of view with tact and diplomacy. Learn how to say "no" to the boss while minimizing conflict, maintain your composure with the coworker who's "in your face" and use "prompt and paraphrase" when the boss issues a vague angry criticism.

Covers topics including: rephrasing: making "talking points" tactfully; what to say: the art of scripting; lightweight speech patterns; and jargon-filled corporate speak.

*Closed Captioned
*Includes Guide