Communication is a process of creating shared understanding. This program describes the importance of positive communication for healthcare workers and teaches effective methods for creating clear, respectful communication. Topics include: verbal and non-verbal communication, positive body language, active listening, asking open-ended questions, clarification, pacing, obstacles to communication, honoring your client's feelings and more.

*Program comes with reproducible support materials, which include outline, learning objectives, key points and definitions, test and answer key.