Whenever you communicate, you have one purpose; to move people to act. Whether you want people to follow your instructions or buy into your ideas, if you aren't crystal clear when you communicate, you'll cause confusion, errors, and conflict. You'll hurt productivity, and you'll destroy morale. This program teaches you how to get your point across whenever you speak.

The VIDEO shows you how to: Communicate so that everyone fully understands your message and knows how to act on it; Give clear instructions that get results; Address employee performance issues; Gain buy-in and support for your ideas; and more!

The CD-ROM includes the following materials:

TRAINER'S GUIDE
The Training Session Format prepares you for running your training session, walking you through each step, from writing the meeting agenda to handing out certificates of completion. The Video Guide outlines the video and includes discussion points you can use to spark conversations among your trainees. The Group Exercise is a team-building activity that will energize your trainees and reinforce the lessons presented in the video.
Customize and award a Certificate of Completion to everyone who completes your training session!

VIEWERS GUIDE
The Video Guide outlines the video and provides extra tips trainees can put to use immediately. It's a reference tool they can turn to again and again--long after the training session is over. The Practice Exercises encourage trainees to continue to develop their skills. By taking the Assessment Quiz, trainees discover their weakness so that they can focus on improving in those areas. Customizable and Print-Ready Forms: Quiz and answer key, certificate of completion, training session format, print-ready Viewer’s and Trainer's Guides.