Adhering to the 2003 Edition of NFPA 1021, Standard for Fire Officer Professional Qualifications, this four-part program focuses on the "soft skills" essential to Fire Officers at Levels I and II. Intended as visual reinforcement for a Fire Officer text or other classroom learning material, this program offers challenges that an Officer may face in relation to Human Resource Management, Community and Government, Inspection and Investigation, and Emergency Services - Delivery and Safety.

Each program contains 2 to 4 scenarios depicting common situations through role-play and reenactments. These various situations encourage classroom discussion on how the various situations were handled through a series of follow-up questions, and presents the necessary information to effectively train the next generation of Fire Officers.