This fresh, new DVD, separate from the existing set of 6 DVDs (see item #14589), specifically highlights the new topics using engaging and memorable video examples.

New topics include:
*Residential Energy Audits (Unit 39) provides the depth of information needed for successful analysis and work in this growing area.
*Heat Gains and Heat Losses in Buildings (Unit 42) equips students with the background and skills to identify and correct the environmental challenges in today's structures.
*New insights and coverage of customer relations and the technician soft skills that play a critical role in customer satisfaction.
*Placing importance on green awareness, also covers advanced refrigerant leak detection, carbon dioxide refrigeration, newer alternative refrigerants, and as well as LEED accreditation and many of the progressive new technologies in use today in the HVAC/R fields.