A valuable tool for employee training, this program suggests and describes a non-adversarial approach to resolving disputes in the workplace with the help of a successful, proven technique. That approach is mediation: an informal, private, negotiation process as administered by a well-prepared manager. The video depicts a typical office dispute between co-workers, Mark and Ryan, assigned to work on a team. While the nature of the dispute is left ambiguous, the negative results of the dispute are clear: a team unable to function and accomplish its goal. Cindy, the Human Resource Specialist, teaches Mark and Ryan´s supervisor the seven MEDIATE principles for resolving conflicts between employees before they become more serious. Sam then guides his two staff members toward resolution.

*Includes Leader's Guide