This training program provides viewers with key skills and strategies for effective telephone use. Good common sense telephone techniques and old-fashion courtesy, especially in today's digital age, often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. Employees will learn how to apply 14 key call-handling skills that will boost any organization's credibility (and bottom line) and also their own professionalism and value.

Viewers also learn to: Provide great service, turning phone calls into relationship builders; De-magnify conflict over the phone through sensitivity; Overcome the two root causes of poor telephone communication; Vary timing, tone and word choice to enhance caller comfort; Apply voice mail etiquette that's also efficient; and, Check phone use attitude," follow the "two-ring rule" and more!