This training program helps viewers cultivate their critiquing skills and make feedback a winning part of their business strategy! Feedback helps both supervisors and employees to measure progress and improvements. Good business depends on it! Balancing critical feedback with the right amount of praise is what most people (co-workers, supervisors and subordinates) in the workplace need to work on. In this communication improvement training program, viewers see how to exercise the four elements (giving feedback, soliciting feedback, receiving feedback and self-evaluation) that make the feedback process useful.
Some main points explain how to: Offer honest feedback that's systematic, logical and caring; Correctly point out specific needs for improvement using "I"; Ask the kinds of questions that will result in helpful feedback; Take self-inventory with a "Credibility Checklist"; and, Adapt the four characteristics that convey credibility to others.