Effective performance appraisals add value to any organization. They motivate top employees to do even better. And they tell under-performers exactly what is expected and how to improve. Unfortunately, performance appraisals are often regarded as mere formalities. Reviews are sometimes skipped, or done late. Clear guidance falls by the wayside, and halfhearted work goes unchallenged. In this video, viewers follow two dramatic story lines. One involves a small business, taking steps to formalize a review process for the first time. The other presents a large corporation, attempting to energize an existing system.

Watch as two very different managers prepare for challenging review meetings - and see them apply skills that defuse tension and achieve the desired results. This video shows that effective reviews can increase productivity, resolve problems, and improve work satisfaction - both for employees and their managers. Viewers will see the appraisal process as an effective management tool, and gain new skills to handle review meetings with confidence.

*Includes 50-page Study Guide. An Instructor's Manual is also available