Using dramatic vignettes this program demonstrates how such conflict styles as confrontation, avoidance, or problem solving affect whether a disagreement escalates or gets resolved.. Presenting communication skills as the foundation for resolving conflicts, this program focuses on: ACTIVE LISTENING helps prevent misunderstandings that can jeopardize friendships; GET THE FACTS and don't jump to conclusions; "I" MESSAGES help to communicate feelings and needs; and, NEGOTIATION and how tone of voice helps in achieving compromise and coming to a resolution. The program notes that "communication blockers" such as sarcasm, blaming and accusing escalate conflict.

***Includes Teacher's Guide