Five vignettes cover all the important topics that students need to know! Introductions and Titles - Help teens learn to demonstrate respect by the way they address colleagues at work.
Phone Etiquette - Students are shown examples of the "formal" tone necessary when answering a business phone. They learn how to respond to a dissatisfied customer by being polite, helpful and showing the customer that they care about their problems.
Asking Questions / Active Listening - Students learn the importance of asking questions, whether to get the information they need to do their jobs or to clarify expectations when your supervisor's instructions are ambiguous.
Using "I" Messages - Teens discover the power of using "I" messages to short circuit potential conflicts and not making co-workers feel defensive.
Communicating a Positive Attitude - Students learn the importance of having a positive, upbeat and non-defensive attitude that is reflected in their open body language and agreeable tone of voice.
*Includes Teacher's Guide