Cultural competence affects all interaction with patients and aids in the identification of special needs in a plan of care. This series begins by defining culture. It discusses the need for healthcare providers to assess their own cultural competence, starting with an understanding of one's own background and how that affects interactions with patients and families. Methods for interacting in an appropriate manner across cultural lines are outlined. Specific information on the challenges of assessing people of diverse cultures and addressing beliefs, traditions and special needs in the plan of care are also addressed. The series consists of the following programs:
CULTURAL DIVERSITY AND HEALTHCARE
The program begins by showing the rapidly-changing cultural environment in the modern world. The many and varied aspects of culture, including age, race, religion, ethnicity, gender, disability, and socioeconomic factors are delineated. It then discusses self-assessment as the first step in developing cultural competence. The concept of proxemics, or relative distances maintained during human interactions, is defined and demonstrated. Finally, scenarios illustrate how cultural beliefs can impact interactions in the healthcare environment. 20 minutes
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BECOMING CULTURALLY COMPETENT
Tools for increasing cultural competency through self-awareness and improved interpersonal skills are the core of this program. Techniques to avoid generalization of cultural traits are discussed, as are cultural influences on attitudes toward family roles, modesty, nutrition, birthing and parenting, death and dying, and alternative health care practices. 18 minutes
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ASSESSMENT CHALLENGES IN A MULTI-CULTURAL ENVIRONMENT
Cultural differences bring special challenges to the evaluation process. Included are discussions and demonstrations of assessing cyanosis in people of color and discerning accidental and non-accidental injury vs. normal variations in skin tone. Techniques for interviewing individuals with cognitive and sensory impairments, and the use of translators when language barriers exist are also discussed and demonstrated. Techniques for establishing trust and rapport are outlined. 21 minutes
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*Closed Captioned
*Instructor's Guides available