INTERPERSONAL COMMUNICATION AND CONFLICT
In this program, Thomas E. Harkins of New York University examines conflict, outlines the potential benefits of conflict, presents various definitions for conflict, negates common misconceptions surrounding conflict, discusses sources and patterns of conflict, and discusses conflict management and prevention. He looks at pragmatic and social constructionist views of communication and conflict; emphasizes the role of context in determining communication content; and explains how differences in core beliefs, values, attitudes, habits, and goals can cause conflicts, even when these differences occur on a subconscious level. The program contrasts constructive and destructive patterns of conflict, outlines the characteristics of destructive conflict, and presents constructive methods of conflict management. It covers such topics as flexibility, paralinguistics, avoidance and engagement, styles and tactics of conflict resolution, and the role of egocentrism in conflict. The DVD features entertaining, illustrative vignettes.
*Closed Captioned
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