NATURE OF WORKPLACE COMMUNICATION (Workplace Communication Series)
This program looks at what is communication in a work context and the importance of good communications to the success of an organization and the well being of the employees.
*This program is part of the WORKPLACE COMMUNICATION Series. The other programs in the series are:
COMMUNICATION BREAKDOWN - looks at the nature of workplace conflict: what it is, how it occurs, why it happens and how to resolve conflict situations at work.
CUSTOMER SERVICE - focuses on at the vital issue of successful communication with the organization's clients and customers. We look at why customer service is important, who customers are, the customer transaction and how to handle difficult customers
WORKPLACE NEGOTIATIONS - Examines the role of negotiations in a work context and takes a detailed look at the stages of successful negotiation.
WRITING IN THE WORKPLACE - provides an overview of the purposes and advantages of writing as a medium and the advantages and disadvantages of writing compared with speaking. It covers the following areas: defining writing, advantages and disadvantages of writing, five steps to writing, five 'whats' to writing, and presentation. By focusing on a melodramatic case study of a fictional restaurant and its staff, the program works through the steps to achieve success in workplace writing.
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