WORKPLACE COMMUNICATION SERIES (4 programs)
This series addresses the communication skills required for successful operation in the workplace.
THE NATURE OF WORKPLACE COMMUNICATION - This program looks at what communication means in a work context and the importance of good communications to the success of an organization and to the well being of the employees.
COMMUNICATION BREAKDOWN - looks at the nature of workplace conflict: what it is, how it occurs, why it happens and how to resolve conflict situations at work.
CUSTOMER SERVICE - focuses on the vital issue of successful communication with the organization's clients and customers. Looks at why customer service is important, who customers are, the customer transaction and how to handle difficult customers.
WORKPLACE NEGOTIATIONS - Examines the role of negotiations in a work context and takes a detailed look at the stages of successful negotiation.
*Four 30-minute programs
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