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EXCEPTIONAL RECEPTIONIST (THE) DVD
This program turns receptionists into an organization's best public ambassadors! A dynamic program (a 3-DVD set) makes the most of the all-important role of receptionist: handling difficult people with skill and professionalism; learning to manage stress effectively; developing proven telephone techniques to save time and satisfy callers through the use of assertive (not aggressive) language. This program will improve communication skills and enhance customer service, as well as building a positive image for any organization.