CUSTOMER SERVICE COLLECTION (9 Programs) DVD
Teach your staff how to impress customers with memorable service! Keeping your customers happy is one of the most important parts of running a business. However, sometimes your employees may not have the skills necessary to provide the best service possible. This set of nine customer service training videos will help fix that! Whether it's over the phone or in person, employees will learn to be attentive, listen to customers' needs, and handle tough situations in a professional manner.
Key customer service training points:
*How to make a great first impression.
*13 crucial do's and don'ts for basic telephone courtesy.
*Keep an open mind and avoid jumping to conclusions.
*Create personal relationships with your customers.
*Communicate customer feedback throughout the organization.
By the time your staff has seen everything these programs have to offer, they'll be more than prepared for any customer service situation that might arise.
This Special Collection includes the following programs:
THE ART OF CUSTOMER SERVICE
COMEDY CENTRAL PRESENTS: The Essentials of Great Service
CUSTOMER SERVICE CONNECTION
DEALING WITH THE IRATE CUSTOMER II
LISTENING UNDER PRESSURE
SERVING CUSTOMERS - HELPING PEOPLE
TELEPHONE CUSTOMER SERVICE
WEDNESDAY'S TOUCH
WHEN THE PHONE RINGS
*See also the MANAGER'S COLLECTION and the HUMAN RESOURCE COLLECTION
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