Avoid embarrassing errors and make your best impression on customers and colleagues. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.

Learn about: Email etiquette and best practices; Openings and closings; Proper formatting and subject lines; Grammar and punctuation; Writing "bad news" emails; and, Email customer service.

No matter how long you've been using email, you'll learn some very important guidelines in this video - guidelines that will protect you from catastrophes and ensure your messages are professional, every time.

#13757/100526 minutes2010 $159.95 Streaming Available

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