SEVEN THINGS NEVER TO SAY TO YOUR CUSTOMERS
Seven deadly service statements ... they sound ominous, don't they? And for good reason. Some of these statements may seem perfectly innocent on the surface and there may be times when you're tempted to try using one or more other them to improve a difficult service situation. But more often than not, you'll find that you've unwittingly only made things worse.
With the advice presented in this program, you'll learn to avoid these service killers and naturally end up providing customers with the care and professional service they deserve ... boosting customer loyalty to new heights!
*Includes a 12-page Program Guide - yours to copy and distribute at in-house training sessions.
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