HAPPINESS MATTERS: How to Create a Culture for Business to Thrive
CEO Tony Hsieh has grown Zappos into a billion-dollar company by delivering "happiness" rather than shoes - not just to customers but to employees and business partners as well. In this fun Stanford Executive Briefing, Tony details how Zappos hires and inspires an energetic team of loyal workers who build the brand through superior service - motivated by connectedness, meaning and a sense of progress.
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