TELLING BAD NEWS: The First Step in Healing
This much needed program addresses the issue of how healthcare professionals, including chaplains, doctors, and nurses, tell patients bad news. For many in the medical profession, the role of messenger is often not a part of their training.
Throughout this sensitive program, experienced medical professionals and their patients share valuable information about best techniques when Telling Bad News.
Topics discussed: learning compassion and empathy; where to tell bad news; how family members react to bad news; respecting the patients feelings and understanding the emotional impact; making certain the bad news is clearly understood; the Do’s and Don’ts of delivering bad news; the importance of eye contact, silence and attention; the "D" words, (death and dying); and dealing with anger, sadness, grief and pain.
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