COACHING IN HOSPITALITY
The longevity of any hospitality enterprise is dependent on the quality of coaching given to their trainees and apprentices. So why do many hospitality managers consider coaching a time-consuming and costly exercise? Disposable workers perhaps? But really what’s disposable is the badly managed enterprise itself! This program uses input from hospitality training experts and loads of real world footage and examples to shine a spotlight on coaching in a hospitality environment, and to explain key factors for effective coaching. We start by outlining the purpose and importance of coaching, followed by preparing for coaching. Next is an in-depth look at on-the-job coaching, followed by the all-important follow-up. We conclude by reinforcing the many benefits of coaching.
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