COMMUNICATION SKILLS FOR NURSES
Health professionals have a responsibility to provide clear, concise and appropriate information to colleagues, patients and the wider community. This essential program employs a dynamic combination of dramatised scenarios, real footage on the ward, and expert comment from health professionals, to get to the heart of communication in a health care setting. It discusses how nurses can communicate more effectively, and examine blocking behaviours that we can all fall into. It also delves into specific day-to-day situations faced by nurses, demonstrating how to break bad news, providing strategies for effective handover, and responding appropriately to aggression.
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