This program explores the cultural factors that impact on negotiations and decision-making. It demonstrates how teams of experienced managers from the United States, South America, and Japan, all working for the same multi-national company, attempt to solve a product failure dilemma. The non-scripted deliberations bring out striking ethical and cultural differences in communication styles, teamwork, and leadership styles. The divergent approaches of the three management teams reveal subtle cultural assumptions that real-world decision-makers rarely recognize and seldom understand.

On Line supplementary resources outline suggest activities and provide learning modules about fundamental concepts in intercultural relations. These modules explore the dynamics of the management team's deliberations through exercises, text, animations, and video.

#15426/09372004 $349.95

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