If you have customers with disabilities then this training program is a must see for every employee. This comprehensive course is designed to help you teach all of your associates how they can properly provide superior service to customers with disabilities. The program is divided into five chapters:
Chapter 1: Blind or Low Vision
Chapter 2: Cognitive Disabilities, including people with emotional challenges, and other disabilities, such as autism, Tourette Syndrome, and head injuries
Chapter 3: Deaf or Hard of Hearing
Chapter 4: Mobility, including customers who use wheelchairs as well as walkers, canes, and other mobility devices
Chapter 5: People of Short Stature/Vertically Challenged
This training program teaches about the four major interactions you’ll have with customers with disabilities: Greeting; Product Assistance; Sales Transaction; and, Addressing Other Needs.
The goal of this program is simple - it will help every associate deliver the best customer service to people with disabilities.
Includes:
*CUSTOMERS WITH DISABILITIESs: Delivering Excellent Service DVD (34 Minutes)
*Leader’s Guide (Including Full Transcript)
*QUIZ (Combining True/False & Multiple Choice Questions)
*Questions for Discussion
*Terms & Expressions Handout
*PowerPoint
DISCOUNTS
Education 20%
Non-Profit and Government 10%