Betsy the Bus Driver helps youngsters see how cooling down, asking questions, using your words, and compromising make it possible to resolve conflicts peaceably. She explains the importance of cool down before saying something you might regret and points out how hurtful words can start a conflict and other words can stop one. Betsy helps Emily see how listening carefully helps resolve her conflict with Billy. Betsy helps Liz learn the importance of asking questions, instead of jumping to conclusions when a friend disappoints her. Betsy shows Ricky how to avoid a conflict with Marcus by telling him how he felt about how Marcus treated him. ***Includes Teacher's Guide