Returns Policy


Kineticvideo.com wants you to be completely satisfied with your purchase. We therefore offer FREE preview to consider purchase on all of our titles. If you wish to be able to return programs, we would ask that you be sure to indicate “PREVIEW” on your order. Otherwise your order will be considered firm with no return.


All items must be returned in the condition in which you received it. Indicate on the back of the invoice, or in an attached letter, why you are returning the item. If your order arrives damaged please return it right away so we can send you a replacement.

  • All items must be returned in unused condition. Please package carefully so they arrive that way. For your own protection send all returns by insured parcel post or courier. You are responsible for return shipping.
  • Unless we made an error in order processing or shipping, we will not refund any shipping charges.
  • We will make every effort to process your refund quickly.


Please send all returns (freight prepaid) to:

U.S Office

255 Delaware Avenue
Buffalo, New York 14202
Phone: (716) 856-7631
Fax: (716) 856-7838
Toll-Free: (800) 466-7631
Canadian Office
16 Munition Street West
Toronto, Ontario M5A 1G7
Phone: (416)538-6613
Fax: (416) 538-9984
Toll-Free: (800) 263-6910

[HOME]

© 2000 kineticvideo.com