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#14024/0277  AM I MAKING MYSELF CLEAR? Get Your Point Across Whenever You Communicate
As a supervisor, whenever you communicate, you have one purpose; to move people to act. Whether you want people to follow your instructions or buy into your ideas, if you aren't crystal clear when you communicate, you'll cause confusion, errors, and conflict. You'll hurt productivity, and you'll destroy morale. This program teaches you how to get your point across whenever you speak.


#9817/0960  BASICS OF HOW TO PLAN, WRITE AND GIVE A WINNING PRESENTATION
Be ready to anticipate the moment. Feel the goals and aspirations of your audience and make the presentation of your life! Divided into three sections-planning, writing and giving a presentation, this program will help you overcome the "presentation jitters" and deliver what the audience expects-a great speech!


#8845/1005  BE PREPARED TO SELL: How to Sell a Product, a Proposal, or an Idea to a Group DVD
Group 'sales' presentations are a very special type of public speaking. The goal is fixed. Succeeding means getting listeners to adopt a point of view. This video shows that to get results a course must be carefully charted and tracked with skill.


#4739/1005  BE PREPARED TO SPEAK: The Step-By-Step Video Guide to Public Speaking DVD
This entertaining program topples the emotional & technical obstacles to persuasive speaking. Specific information is interwoven with a dramatization of one speaker's preparation for addressing a large luncheon group. 'TOASTMASTERS RECOMMENDED'


#14047/0277  BEING POSITIVE IN THE WORKPLACE - Good Attitudes are Contagious
Disagreements, complaints, criticisms ... they're going to happen. Negativity can get a stranglehold on a workplace. It spreads as quickly through an office as a computer virus. Fortunately, the flip side is true, too. A positive attitude is also contagious.


#13756/1005  CONFLICTS IN THE WORKPLACE: Sources and Solutions
*2010 Telly Award Constructive disagreement can add value, as employees compromise and reach better decisions based on input from others. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover. While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable solutions: skills that help you put aside your differences, control your emotions, and move forward.


#11049/1005  CRITICISM: Giving and Taking
This excellent program consists of two parts - a guide to giving constructive, tactful criticism and an explanation of how to take criticism professionally, without defensiveness and without feeling humiliated - even when the criticism is unjustified or given without tact.


#9583/0920  DEBORAH TANNEN: In-Depth
Addresses key implications, criticisms, and the most commonly asked questions raised by the main program.Can only be purchased with HE SAID, SHE SAID.


#10538/0920  DEBORAH TANNEN: One on One
Addresses key implications, criticisms, and the most commonly asked questions raised in THAT’S NOT WHAT I MEANT. Can only be purchased with THAT'S NOT WHAT I MEANT.


#5791/0960  FEEDBACK SKILLS FOR SUPERVISORS - DVD
The word criticism has taken on a very negative connotation but the process can actually be very positive, constructive and helpful if it's done correctly. Giving and taking criticism is essential to improvement in the workplace. This video explains why, and how it's done for maximum effect with positive repercussions.


#12330/0960  HOW TO DEVELOP EFFECTIVE COMMUNICATION SKILLS - DVD
This systematic, detailed training program gives you a blueprint for effective communication in a business setting; a formula for understanding. Viewers learn the skills needed in order to compete in the worldwide marketplace to aid personal and company success.


#10318/1005  HOW TO WRITE AND DELIVER GREAT SPEECHES: The Toastmasters International Guide to Public Speaking
Become a poised, confident and eloquent speaker! One of the most powerful skills you'll ever use is your ability to inform, persuade and lead other people through public speaking. And the good news is... anyone can do it!


#12413/1005  INFLUENCE AND NEGOTIATION COLLECTION (10 programs) DVD
For any business library, learn from ten of the world's best the core elements of influence and negotiation. What a deal! And we're not just talking about the contents: it's also the SO LOW price for this fantastic ten part series!


#6247/0960  NEGOTIATING FOR BUSINESS RESULTS - DVD
Taking the fear and loathing out of the negotiating process is the purpose of this video/audio/print package. It provides a better understanding of the process to make it less stressful while offering specific techniques for preparation and participation.


#14033/0277  NO SWEAT! Overcome Your Fear of Public Speaking
Are you afraid to present in front of a group? If so, you are not alone! That anxiety can hold you back, making you look unprofessional, or worse, incompetent, to your co-workers, boss, employees or customers. This program teaches you how to overcome the biggest obstacles you'll face when presenting to a group of people.


#14036/1005  POWER OF PERSUASION (THE)
*Features Robert Cialdini, Regents' Professor, Arizona State University In this dynamic and often humorous presentation, Dr. Cialdini provides clear step-by-step examples of behaviors that you can put to use daily to increase your influence. You will learn why you say yes to some offers, simply based on the way they are presented. And you'll learn how to defend against offers that you're really not interested in, no matter how effectively they're presented.


#13757/1005  PROFESSIONAL EMAIL ETIQUETTE
Avoid embarrassing errors and make your best impression on customers and colleagues. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence. No matter how long you’ve been using email, you’ll learn some very important guidelines in this video - guidelines that will protect you from catastrophes and ensure your messages are professional, every time.


#11108/1005  SKILLS, TECHNIQUES AND STRATEGIES FOR EFFECTIVE NEGOTIATIONS - DVD
As a former federal mediator, Pat Cleary has been involved with just about every kind of negotiation. In this entertaining presentation, he shares gems of wisdom from his nearly 20 years of hands-on dispute resolution.


#14614/1005  STRATEGIES FOR SELLING with James Healy
Sales are the lifeblood of every company. Developing the product can pale in comparison with getting out there and trying to sell it. In spite of this, selling is relegated to a footnote in the curriculum of many MBA programs, and salespeople "can't get no respect." In this program we learn: Why every one of us needs to know how to SELL; How to change your tactics while keeping your strategy immutable; and, How to play to the decision maker's personal agenda.


#10537/0920  THAT'S NOT WHAT I MEANT! Language, Culture and Meaning with Deborah Tannen
The next step in Dr. Deborah Tannen's continuing exploration of inter-gender communication demonstrates to viewers how cultural influences affect not only what is said but also what is heard. Detailed analysis of both speaking and listening habits and patterns are provided.


#16112/1943  WINNING PRESENTIONS: For Make or Break Moments
WINNIING PRESENTATIONS is a premier story-based presentation development program that teaches a systematic way to develop powerful presentations and is designed to help anyone create more compelling presentations, improve their ability to deliver those presentations with dynamism, and increase confidence as a speaker. *Includes Workbook and Trainer’s Guide


#13170/0545  WORKPLACE COMMUNICATION SERIES (4 programs)
This series of four 30-minute programs addresses THE NATURE OF WORKPLACE COMMUNICATION, COMMUNICATION BREAKDOWN, CUSTOMER SERVICE, and WORKPLACE NEGOTIATIONS. Grades 8 to A


#4613/0960  WRITING FOR BUSINESS RESULTS - DVD
Being able to write effectively for business is actually a skill that can only be more highly prized as time goes on. Functional illiteracy is definitely on the rise. This instructional package of video, audiotape and book is not about writing a novel. It's about effective business communication for letters, e-mails, memos, annual reports and more.


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